You need to do everything you can to ensure your entire team is delivering exceptional customer service. Thorp & Associates can help. We have the expertise and nearly two decades of experience helping teams in the hospitality industry -- from upper management to line staff -- to understand and deliver customer service excellence.
Our services include:
- Service Excellence Training
- Managing for an empowered team
- Emotional Intelligence assessment
- Train the trainer for customer service excellence
- Training needs analysis
Your entire organization needs to embrace a culture of customer service excellence. Everyone in your organization needs to be empowered to provide that service, to make delivering exceptional customer service not only possible, but second nature. We will use some or all of these services to identify your needs and customize an approach to help all members of your team embrace this culture.
Contact Thorp & Associates to begin.